Privacy Policy – Hullu Poro Oy / ElvesVillage.fi

Last updated: 4 June 2026

1. Data Controller

Hullu Poro Oy
Business ID: FI2458663-2

Palosaarentie 30
FI-99140 Köngäs
Finland

Phone: +358 16 6510 500
Email: sales@elvesvillage.fi
Website: www.elvesvillage.fi

2. Purpose of Processing Personal Data

Personal data is processed for the purposes of:

• managing customer relationships
• handling accommodation and service reservations
• customer service and communication
• website administration and development
• marketing activities
• fulfilling legal obligations

3. Personal Data We Collect

We may process the following categories of personal data:

• name
• email address
• telephone number
• postal address
• company details
• reservation and customer information
• billing and payment information
• website usage data
• information submitted through contact forms, chatbot conversations, email, or other customer service channels

We only process personal data that is necessary for the purposes described in this Privacy Policy.

4. Sources of Personal Data

Personal data may be collected from:

• online contact forms
• the Vitec Hotellinx Cloud reservation system
• email correspondence
• telephone communications
• customer service interactions
• booking channels and business partners
• website analytics and cookie technologies

5. Legal Basis for Processing

Personal data is processed on the basis of:

• performance of a contract
• consent provided by the data subject
• legitimate interests of the data controller
• compliance with legal obligations

6. Disclosure of Data and Data Processors

Personal data may be processed by trusted service providers that support our business operations, including:

• Vitec Hotellinx Cloud reservation system
• payment service providers
• website hosting and technical service providers
• Google Analytics 4
• Meta Pixel
• Travelbot Ämmi chatbot service

Personal data is processed only to the extent necessary for providing our services.

We do not sell personal data to third parties.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

8. Cookies, Analytics and Marketing

ElvesVillage.fi uses cookies to ensure website functionality, improve user experience, analyse website traffic and support marketing activities.

The website uses:

Google Analytics 4

Google Analytics 4 helps us understand how visitors use our website. The service may collect information such as browser type, device information, IP address, website interactions and approximate geographic location.

Meta Pixel

Meta Pixel is used to measure and improve the effectiveness of advertising campaigns on Facebook and Instagram.

Users can manage cookie preferences through their browser settings or the website’s cookie consent tool.

9. Chatbot Service

ElvesVillage.fi uses the Travelbot Ämmi chatbot to provide automated customer service and assistance.

The chatbot processes conversation content and technical information necessary for providing the service. Names, email addresses, telephone numbers and other direct personal identifiers are not stored.

Technical identifiers are processed in a pseudonymised form. Chat conversations are automatically deleted within 30 minutes after the conversation has ended.

Anonymous and aggregated data may be used to improve the chatbot and customer service experience.

Data processing primarily takes place within the European Union. If external artificial intelligence or language model services are used, data processing is carried out in accordance with the safeguards required by the General Data Protection Regulation (GDPR).

10. Reservation System

Accommodation and service reservations made through ElvesVillage.fi are processed using the Vitec Hotellinx Cloud reservation system.

Reservation-related processing may include customer contact details, accommodation information, billing details and payment-related information necessary for managing reservations and providing services.

11. Rights of the Data Subject

Under applicable data protection legislation, you have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your personal data
• restrict the processing of your data
• object to the processing of your data
• lodge a complaint with a supervisory authority

Requests concerning personal data may be submitted to:

sales@elvesvillage.fi

12. Data Security

Personal data is processed in secure systems and protected by appropriate technical and organisational measures designed to prevent unauthorised access, disclosure, alteration or destruction.

13. Changes to this Privacy Policy

Hullu Poro Oy reserves the right to update this Privacy Policy when necessary. The latest version will always be available on the ElvesVillage.fi website.