BOOKING TERMS AND CONDITIONS FOR ACTIVITIES
These terms and conditions apply to all Hullu Poro Oy activities/programs clients.
BOOKING CONDITIONS
Bookings can be made verbally, in writing or via the internet from Hullu Poro Oy online store. A booking is valid for the number of persons as mentioned in the reservation and becomes legally effective once the person who made the booking received an e-mail confirmation.
Bookings can be done up to 24 hours before the activity starts and minimum number of participants is 2 persons.
MAKING A BOOKING AND PAYMENT
The booking confirmation has the invoice, the description of the activity booked and the directions to the destination of the activity or to the meeting point with the activity organiser. Order processing fee is 40 € (included in activity price and applied only in case of cancellation).
PAYMENT
Available payment options are prepayment from online store or by phone and if agreed beforehand, by invoice or on spot.
Hullu Poro Oy has the right to cancel the reservation, should the payment not be made within the requested and agreed time. Leaving an invoice unpaid, does not count as a cancellation.
CANCELLATION TERMS
• For cancellation at least 21 days before the beginning of the reservation, the cancellation charge is 40 €.
GROUPS
• For cancellation made later than 21 days and latest 8 days before the beginning of the reservation, a 50% cancellation fee + order processing fee is charged.
• For cancellation made 7 days or less before the beginning of the reservation, 100 % of the total amount due or paid is charged.
INDIVIDUALS
• For cancellation made 48 hours or less before the beginning of the reservation, 100 % of the total amount due or paid is charged.
The cancellation must be made in writing by e-mail to hotel@hulluporo.fi or by phone to +358 (0)16 6510 100 during the Finnish office hours. Please have booking reference number available.
The person making the booking needs to make sure that their own travel insurance covers the costs of the booking should he/she need to cancel an activity in case of sudden illness/injury/death of a close relative or travel party or any other reason. The cancellation needs to be made as soon as possible to Hullu Poro Oy. In all these cases the above cancellation terms apply.
The guest is obliged to be on time according to the schedule of the activity/transfer. We recommend the guest being at the place of departure/meeting point at least 5-10 minutes before the starting of the program. The client is also obliged to make sure they are in the correct bus/transfer according to the program booked. Being late and/or using the wrong bus/transfer, does not give the guest the right to any refund or rescheduling of the program/activity.
CHANGES
All changes or alterations to the reservation needs to be made in writing to Hullu Poro Oy (hotel@hulluporo.fi) during the Finnish office hours. Any change is subjected to the written approval by Hullu Poro Oy, in accordance with the cancellation policy conditions mentioned above.
CHILDREN
In some activities/programs a lower price is applied for children. The age of the children whom the lower rate applies is decided by the activity/program provider and specified in the program’s description.
PREGNANCY AND OTHER HEALTH ISSUES
Pregnant women should not use snowmobiles, ATV or other similar vehicles nor sit on a sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. In addition, the Hullu Poro Oy discourages pregnant women in taking part in all excursions involving the use of animals such as husky safaris, reindeer sleigh rides, horse riding and horse sleigh rides. Pregnant women, who take part in those type of programs, do so at their own risk.
Some of the programs and services may be physically demanding and participants may be exposed to various physical strains and stresses. If a participant suspects that his or her health is preventing them from participating in a program or service or suspects that his/her health may be endangered during the program or service, the participant must receive the permission from his/her physician to participate. The guests always take part in the activities/programs at their own risk.
ACTIVITIES WITH ANIMALS
All animals used in the activities/programs are trained as far it is possible for the safe engagement in the program they are trained for. However, animal behaviour can never be fully predicted and therefore, in order to avoid incidents and to reduce risks, all participants must comply with the safety and other instructions given by the service provider.
OTHER DAMAGES
A personal travel insurance is always highly recommended for any unexpected situation.
PRICES AND PRICE CHANGES
Booking rates include pre-arranged rates and taxes. All Rights Reserved. Hullu Poro Oy is not liable for any printing mistakes or changes in the prices transpired after the printing of the brochures.
Update 27.7.2022